Privacy Policy

1. Overview

This Privacy Policy explains how Neesh ("we," "us," or "our"), operated by NEESH LLC, located at 300 S Beverly Dr, Suite 203, Beverly Hills, CA 90212, collects, uses, shares, and protects personal information when you use the Neesh and Neesh Team mobile apps and the Neesh website (together, the "Platform").

2. Information we collect

• Account information: name, email address, phone number, and password. If you sign in with Apple or Google, we receive the name and email address (or Apple's private relay address) you choose to share.
• Profile information (Artists): services offered, pricing, portfolio photos and videos, business details, schedule, and licensing or verification documents you choose to provide.
• Booking information: appointments, services selected, dates, times, service addresses, notes, and reference photos you attach to a booking.
• Payment information: processed by our payment provider, Stripe. Neesh does not store full payment card numbers; Stripe handles card data under its own security and privacy practices.
• Communications: chat messages between Clients and Artists about a booking, messages you send to support, and reviews you submit.
• Location: with your permission, your approximate location to show nearby Artists, and — only while an Artist chooses to share their trip to a confirmed appointment — the Artist's live location, which is visible to that Client until sharing ends.
• Camera, photos & microphone: with your permission, photos and videos you capture or select for portfolios, reference photos, and chat; and microphone/speech data if you use voice dictation, which is transcribed on-device by Apple's speech services.
• Device & usage data: app interactions, device identifiers, push notification tokens, and log data used to operate, secure, and improve the Platform.

3. How we use information

• To provide and operate the Platform — creating accounts, enabling bookings and matching, and processing payments and payouts.
• To match Clients with nearby Artists: when you start a matching request, your selected categories, appointment time, request note, and approximate area are shared with relevant Artists, and automated ranking (including AI-based scoring of how well an Artist's profile fits your request) is used to order candidates.
• To power the in-app support assistant: support messages may be processed by an AI service provider (Anthropic) to generate answers; a human team member can also read and answer support conversations.
• To verify identity and prevent fraud, including identity and payout verification through Stripe.
• To provide customer support and handle refunds and disputes.
• To send service-related push notifications (booking updates, messages, reminders) — you can adjust these in the app or in device settings — and, where permitted, marketing communications you can opt out of.
• To improve, secure, and personalize the Platform.
• To comply with legal obligations.

4. Payments & Stripe

We use Stripe to process payments and to pay out Artists via Stripe Connect. When you make or receive a payment, certain information (such as name, contact details, and bank or card details for Artists) is collected and processed by Stripe in accordance with Stripe's Privacy Policy. We share with Stripe only the information needed to process transactions and meet legal and anti-fraud requirements.

5. How we share information

• Between Clients and Artists: limited booking details needed to deliver a service (e.g., name, appointment details, service address, notes, and reference photos). Before an Artist is chosen in a matching request, Artists see only the Client's first name.
• Publicly in the app: an Artist's profile, portfolio, published videos, ratings, and reviews are visible to app users; Client reviews are shown with the Client's name.
• Service providers: vendors who help us operate the Platform — Stripe (payments and payouts), Supabase (hosting, database, and storage), Apple (push notifications and sign-in), Google (sign-in), Anthropic (AI support assistant), and Resend (transactional email) — under appropriate confidentiality obligations.
• Legal & safety: when required by law, to enforce our Terms, or to protect the rights and safety of users and the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money.

6. Data retention

We keep personal information for as long as needed to provide the Platform, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. We delete or anonymize information when it is no longer needed.

7. Security

We use reasonable technical and organizational measures — including encryption in transit (HTTPS) and access controls — to protect personal information. Payment card data is handled by Stripe, a PCI-DSS Level 1 certified provider. No system is perfectly secure, but we work to protect your data.

8. Your rights & choices

• Delete your account in the app: Profile → Settings → Delete Account permanently deletes your account and associated personal data from our systems.
• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time; manage push notifications in the app's notification settings or your device settings.
• Adjust device permissions (such as location, camera, photos, and microphone) in your device settings.
• Depending on your location (e.g., California residents under the CCPA/CPRA), you may have additional rights, including the right to know and the right to delete.

To exercise any of these rights, contact us at support@neeshapp.com.

9. Children's privacy

The Platform is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice.

11. Contact us

Questions about privacy? Email support@neeshapp.com. Neesh, Los Angeles, CA, USA.